VODACOM PREPAID : CONTACT CENTRE AGENTS
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- Company iSON Xperiences - View more jobs
- LocationRandburg
- Job TypePermanent
The Customer Service Agent is responsible to effectively assist customers with general and specific queries and providing them with excellent service. It is imperative that accurate information is provided to the customer and that calls which cannot be resolved are escalated to correct stakeholders. […]
Answering inbound calls timeously.
Be professional and polite always.
Listening attentively to customer queries. […]
Ensure that quality standards are met.
Be knowledgeable about relevant products and procedures.
Providing relevant information to ensure First Call Resolution. […]
Escalating faults...
6 days ago from: jobplacements.com
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