Call Centre Manager  

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Description

We are a leading debt collecting company in the financial services sector based in Cape Town. We are seeking an experienced Call Centre Manager to oversee our inbound and outbound teams, ensuring efficient operations, exceptional customer service and achievement of business objectives. […]
Develop, implement and maintain training programs to enhance skills, performance and product knowledge. […]
Analyse call centre related performance and compliance data and develop action plans to address improvement required. […]
Enforce all company policies to ensure adherence and follow prescribed human resources...

More than 30 days ago from: executiveplacements.com

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