Team Leader  

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Description

Collaborate with other shift supervisors to ensure a seamless transition between shifts and continuous 24/7 IT support coverage and ensuring that End of Shift hand overs are completed, and incoming teams know scope of responsibilities their shift will require. […]
Act as a point of contact for IT-related incidents, coordinating responses and resolutions in accordance with established protocols, within allocated shift and have needed effectively communicated on all relevant platforms. […]
Identify training needs within the team and coordinate training sessions to enhance technical skills and knowledge...

15 days ago from: mrjobs.co.za

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