The Call Center Agent will be responsible for contacting recently discharged patients to […]
ensuring continuity of care and improving patient outcomes by proactively managing post discharge follow-up scheduling. The agent will handle both inbound and outbound calls,
provide accurate appointment details, and document all interactions within the system. […]
• Outbound Calls: Proactively reach out to discharged patients to schedule follow-up […]
• Inbound Calls: Handle incoming calls from patients needing assistance with […]
• Appointment Coordination: Work with the clinical scheduling system to...