Relevant degree, diploma, certifications in IT or studying towards
CompTIA Certifications (A+, N+, Security+ or Equivalent) […]
Advantageous: MikroTik Certifications (MTCNA & MTCRE), SonicWall Certifications […]
Design, Deployment, Maintenance, Optimization of: End user Computer Infrastructure, Network Infrastructure, Server Infrastructure, Cybersecurity
Setting up and keeping documentation up to date for all of the above
Form part of Incident Response efforts […]
Providing support to users and being the escalation point
Monitor and manage new and reopened tickets
Provide accurate high-level support...