The ability to express ideas clearly in memoranda, reports, letters or other documents with appropriate organisation and structure, correct grammar and language and terminology that is adjusted to the characteristics and needs of the audience. […]
The ability to express ideas effectively in individual or group situations (including non-verbal communication), adjusting language or terminology to the characteristics and needs of the audience. […]
Interpersonal Sensitivity - The ability to demonstrate an awareness of how others feel and its empathetic towards the needs and feelings of others. […]
Motivation...