Monitor and manage claims activities to ensure claims are handled accurately and timeously and in accordance with processes and procedures.
Reporting of claims and claim follow-ups in accordance with agreed processes. […]
Ensure that monthly campaigns are managed and completed successfully.
Daily monitoring and reporting on the Robotic Process Automation (RPA) active projects. […]
Manage the outstanding debt protection (ODP) policies.
Liaise with internal external stakeholders and insurers to ensure smooth service delivery. […]
Manage the retention team, retention efforts and cancellation ratio...