Proven experience as a Service Delivery Manager or similar role in IT support and break-fix services.
Strong knowledge of hardware troubleshooting, network support and incident management. […]
Ability to analyze service data and drive operational improvements.
Experience managing outsourced service providers and vendor relationships. […]
Oversee the end-to-end delivery of IT support services, ensuring adherence to SLAs.
Manage break-fix operations, ensuring timely resolution of hardware and software issues.
Act as the primary point of contact for escalations, resolving service-related concerns...