The position of the Customer Service Team leader is to lead an inbound/outbound team within the Operations environment to ensure that all targets are met accordingly, to maintain quality of the service from the agents and to ensure that it gets delivered in conjunction with Ison xperiences customer goals and objectives. The Team Leaders are also expected to work within all teams of the Contact Centre to ensure that the Ison xperiences Customer Experience is delivered all the time every time. A strong focus upon the delivery and achievement of staff satisfaction and customer satisfaction targets...