Permanent work at home opportunity. This is an online software support role so only persons with IT support backgrounds need to apply. An online software solutions company is currently seeking candidates with strong IT support backgrounds to support their clients remotely. The role includes 1st line support for their online clients via telephone, email, or an online support forum. Must be able to resolve 1st line support issues and escalate in a timely manner to 2nd or 3rd line support if necessary.
Must be able to maintain high standards according to the company SLA’s, policies, and procedures...