Gather and provide agent feedback regarding sales and product needs […]
Investigate and understand the customers and operators business requirements.
Monitor the quoting and operational accuracy of the team […]
Guide the team to achieve goals such as the agent's Service Level Agreement/deadlines and sales targets
Process, analyse, and action upon the turnaround time and workload reports […]
Improve the quality of service/products by communicating and discussing customer feedback […]
Plan in cooperation with the HOD the number of Destination Specialist needed […]
Establish clear targets for your...