Tertiary qualification in Business Administration, Commerce, Finance, IT, or related field (advantageous)
5+ years experience in designing and implementing CX process improvements […]
Experience with AI-driven tools for automating processes, enhancing insights, and personalising client experiences, including chatbots, sentiment analysis, and predictive analytics. […]
Demonstrates purpose-driven leadership rooted in company values, combining structured execution, collaborative decision-making, and client-centred problem-solving with empathy, resilience, and a growth mindset in dynamic environments...