Respond to orders, general customer inquiries, invoice questions, and customer complaints. […]
•Logging and follow-up of complaints or other requests received from tenants for services to be rendered. […]
•Ensuring supporting documents are attached to Helpdesk/MyBuildings system. […]
•Tracking job progress when call was logged, PO created, vendor completing to capturing invoices and report overdue work orders.
•Fast and efficient handling of calls received by helpdesk. Assign job cards to internal maintenance operatives and PSM. Immediate logging of the calls and supply reference #'s to the requester...