Provide first-level support for customer concerns and issues regarding software installation and operation.
Effectively meet CAD/CAM technical support needs and communicate solutions to end-users via telephone, e-mail, and the internet […]
Travel to customer manufacturing facilities to install our CAD/CAM software and run test programs on their machines to prove the software capabilities
Provide engineering support of our incoming tickets, including extensive troubleshooting […]
Facilitate training courses for our customers: onsite, at our in-house training facility, and remotely […]
Create technical...