To manage Call Center Representatives , establishing goals for call center employees to follow and resolving any Call Centre issue and meet Call Centre Targets.
Setting goals : Establishing goals for call center employees
Resolving issues : Resolving customer issues and other call center problems
Managing performance : Managing the team's performance
Transferring technical knowledge : Ensuring that technical knowledge is effectively transferred to customers
5 years Minimum experience in Call Centre management […]
Responsible for the day-to-day operations of a call Centre,
Setting performance goals...