Job Summary:
Implementing effective strategies to detect, prevent, and investigate fraud by actioning EFT alerts and card
transaction alerts efficiently, resulting in a divisional SLA of 89% and staff productivity of over 100%.
Chasing funds with agent banks and merchants to secure fraudulently processed transaction, resulting in client
satisfaction and high survey ratings and reducing departmental costs for reimbursements.
Providing awareness to clients on new fraud risk trends and the relevant preventative measures;
Chargeback processing and Token provisioning.