Desktop Support & IT Operations: Provide first-line technical support, troubleshoot hardware and software issues, maintain IT inventory, and manage support tickets efficiently.
AI & Emerging Technology Support: Assist users in adopting AI tools and automation technologies to enhance daily workflows.
Networking & Connectivity: Troubleshoot network connectivity issues, support VPN users, and ensure proper network configuration.
Cloud & Security Management: Manage user accounts in Microsoft Azure, enforce cybersecurity measures, and uphold IT security best practices.
User Support & Training: Train...