Responsible for the total customer handling process in the service and repairs area […]
Generate service business volume (selling parts and labour through interactive reception and upselling opportunities) […]
Able to motivate and technically validate and converse with customers on warranty and policy related repairs and matters […]
Support the workshop scheduling system and work with foreman regarding the customer volume (appointments) too fully utilise workshop capacity
Uses all methods of customer communication, including bookings, phone calls, email and in-person interactions, to schedule and...