The IT Operations Engineer is a crucial member of the IT organization, responsible for driving process improvements, change management, and operational optimization to enhance the overall quality and reliability of IT services. This role encompasses a wide range of responsibilities, from managing IT incident investigations to implementing best practices and driving organizational change. […]
- Manage IT problem investigations from start to finish by facilitating root cause investigations and implementing corrective and preventative measures. […]
- Responsible for the IT organization's process improvement...