Process customer service and technical service enquiries through inbound calls and provide end-to-end service.
Main Responsibilities will include but will not be limited to :
Must be able to communicate with customers professionally and articulately.
Must be able to present benefits/opportunities of the sales or service in an effective manner. […]
Exercise appropriate soft skills when dealing with difficult customers.
Ensure correct listening skills and probing techniques are used to establish relevant information.
Be able to effectively communicate with the team leader and team members. […]
Ensure...