Fluent in German (C1-C2 level) and proficient in English (written and spoken).
Previous experience in customer service, e-commerce, or retail is preferred.
Strong communication and problem-solving skills.
Comfortable working independently in a remote setup. […]
Reliable internet connection and a quiet workspace at home. […]
Provide top-tier customer support via email, live chat, and phone in German and English .
Assist customers with inquiries related to orders, product details, shipping, returns, and refunds.
Handle customer complaints professionally, ensuring quick and satisfactory resolutions...