Team Leader/Manager - Collections Department R15 000

  • Company:

    Dixie Recruitment

  • Location:

    Durban, Kwazulu Natal, South Africa

  • Salary:

    R15 000

  • Job Type:

    Permanent

Busy contact center based in Westville is looking for a Team Manager who would be responsible for leading a team of call centre agents through guidance, development, motivation, and support. The Team Manager must ensure optimal efficiency and effectiveness in the Collections Business by driving the team to target achievement. The Team Manager must comply with all provisions of the Labour Relations Act in his/her dealing with the call centre agents. […]
• Monitor and manage agent time and adherence
• Drive Agent performance to their agreed Performance Development Plans
• Develop a High-Performance...

3 days ago from: pnet.co.za