Oversee hotel, restaurant & events bookings process, ensuring efficient operations, maximizing revenue, and providing excellent customer service.
Manage the reservations team, handle inquiries, and implement strategies to optimize occupancy and rates.
Supervise and handle all local and overseas room-bookings. […]
Handle specific requests on room types and discounts. […]
Evaluate reservations team and report their progress to superior. […]
Answer correspondences, e-mails for reservations within 24 hours […]
Ensure that the statistic information is entered and updated in the reservations system....