The Silo Hotel's F&B Floor Manager demonstrates the highest level of courteous and efficient service across all food and beverage outlets in the hotel, to ensure that guests feel welcome and that their needs will be attended to at all times during their stay. They are knowledgeable about The Royal Portfolio's properties and standards and ensure that they adhere to the company’s purpose which is “To give guests a complete experience and a perfect stay” . […]
Anticipate guests’ needs, respond promptly, acknowledge all guests and resolve complaints, ensuring the highest levels of guest satisfaction...