Associate is responsible for Product Support to customers within the call centre and support desk environment. Associates are required to utilize the call centre management system and log phone calls. Associates are required to facilitate email support derived both internally and externally of the organization. Product Support Associates must maintain the highest standards of product knowledge as well as proficiency in written and verbal communications with customers. Customer etiquette, diligence and responsibility to take ownership of support enquiries is of the highest importance to the organization...