Service Delivery & Operational Excellence: Ensure a high level of service delivery to both customers and lodge operations, maintaining consistent standards. Lead the reservations team to achieve service excellence and meet occupancy targets.
Reporting & Documentation: Develop and design new reporting documents and systems to improve internal processes. Enhance existing reporting procedures to support sales and operational goals. Manage weekly and monthly reports for the Sales team to track performance and outcomes. […]
Guest Experience & Communication: Ensure smooth communication with clients regarding...