We are seeking a dynamic and customer-focused Duty Manager / Front Office Host for our luxury hotel on the Cape Town Atlantic Seaboard. This individual will play a crucial role in ensuring our guests receive exceptional service and have a memorable stay. […]
Guest Relations: Welcome and assist guests with check-in, check-out, and throughout their stay, addressing any queries or concerns promptly and professionally.
Reservations Management: Oversee room assignments, reservations, and cancellations to maximize room occupancy and revenue. […]
Complaint Resolution: Handle guest complaints and issues...