Act as a key link between Operations and Tech to resolve production issues and recommend enhancements. […]
Assist in reducing operational errors and increasing automation or self-service opportunities. […]
Define the scope and approach for each initiative in collaboration with delivery and operational teams. […]
Ensure that all analysis tasks are properly scheduled, documented, and monitored for progress. […]
Gather requirements through structured interviews, workshops, and system investigations. […]
Engage with users from across the organisation to ensure stakeholder expectations are aligned....