Key Responsibilities: […]
Provide first-line technical assistance to users, troubleshoot common issues, and escalate complex problems to senior staff or third parties. Ensure timely resolution within SLA.
Ticket Management:
Log, track, and resolve support tickets. Follow up with users to confirm resolution and satisfaction. […]
Assist with data entry, cleansing, deduplication, and support data import/export processes.
Documentation & Training:
Help create and update user guides and participate in internal training sessions.
Basic Configuration & Customization:
Support the setup of fields, workflows...