The Supervisor is responsible for the daily activities within the contact center, overseeing a team of advocates, and ensuring best in class customer experience. The Supervisor works within thorough, prescribed guidelines and procedures; uses independent judgment requiring analysis of variable factors to solve basic problems; collaborates with management to drive performance metrics and overall adherence to policies and procedures. […]
The Supervisor’s primary responsibility is leading and developing a team of advocates while managing and ensuring key performance metrics are adhered to.The supervisor...