Our client has vacancies available for Customer Service agents to join their inbound team. Full training and induction will be provided so first-time job seekers eager to get some experience in call centers and customer service are encouraged to apply. […]
Aiming to achieve first call resolution of client queries, Maintaining the goodwill of the company by upholding the SLA standards, Investigating queries where necessary and providing timeous feedback to members, Interpreting queries and determining an appropriate path for resolution, escalating queries where necessary to ensure member satisfaction...