Responsible for the effective management of team of call centre agents and team leaders ensuring legit registrations and conversions according to targets. […]
Responsible for the effective management of team of call centre agents and team leaders ensuring they are driving legit registrations and conversions according to targets
Ensure customer documents are verified correctly and timeously by agents and quality checks are completed regularly.
Drive a target of 10 legit registrations completed per day by agents.
Drive a target of 30% First Time Deposit (FTD) conversation. […]
Ensure minimal customer...