Are you passionate about enhancing customer experiences and driving engagement? We’re looking for a Customer Experience Manager to lead our efforts in optimizing the end-to-end customer journey.
Key Responsibilities:
Develop and implement customer journey strategies to enhance satisfaction and loyalty.
Analyze customer interactions to identify pain points and areas for improvement.
Collaborate with marketing, sales, and service teams to ensure a seamless experience.
Leverage CRM systems and data analytics to drive customer-centric initiatives.
Lead customer feedback programs and implement solutions...