Work with the CRM team and Head of Member Engagement and Retention to create and communicate the correct messages to members regarding member accounts. (Financial and Legal Comms) These Include but are not limited to Price Increases, Age Ups, End of Term, Club Refurbs, Good News Stories. […]
Manage the Operational/Service Comms calendar for all Pro-Active comms going to members. The calendar must ensure comms are sent at convenient times for members, while also managing work flow volumes are optimal for the central call center. […]
Work with other teams to ensure all correct actions are completed...