Assist the Front Office Manager in managing the day-to-day operations and the team ensuring the quality, standards and meeting the expectations of the guest on a daily basis. […]
Assist with handling of complaints, settling disputes, and resolving grievances and conflicts […]
Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.
Improves service by communicating and assisting individuals to understand guest needs...