The Late-Stage Collections Specialist is responsible for managing and recovering accounts with overdue payments, often involving higher delinquency levels. This role requires strong negotiation skills, persistence, and the ability to balance firmness with customer relations to maximize debt recovery. […]
Account Analysis: Review and assess customer accounts with overdue payments to develop an understanding of the debt and its status.
Customer Contact: Initiate contact with customers who are significantly delinquent through phone calls
Negotiation: Negotiate payment arrangements, settlements, or...