Gather accurate customer info, follow up on ordered parts, and keep customers updated throughout the day. […]
Keep Work in Progress (WIP) under 30 days and monitor outstanding cash sales.
Update roadside assistance apps, manage standby job cards, and meet manufacturer standards for time stamps. […]
Handle dealer breakdowns promptly and ensure MB Uptime metrics are met. […]
Maintain regular communication with customers during the service process, providing updates and addressing any questions or concerns. […]
Prepare detailed repair orders by describing symptoms, problems, and causes discovered...