The Hospitality Specialist ensures that guests with confirmed reservations—whether arriving soon, currently staying, or recently departed—receive accurate, timely, and brand-consistent communication at all times. This role also involves working with various tools and platforms to enhance operational efficiency. […]
Guest Communications: Process all incoming guest communications (text, email, phone calls, online messages, etc.) in accordance with company policy. […]
Team Coordination: Facilitate communication between the Guest Services team and Ground Team to resolve escalations, addressing root...