Calling all contact center agents that are willing to work night shift US hours. […]
Must have 6-12 months contact center experience or high-end retail. […]
Correctly manage time during contact without neglecting quality objectives (Doing the job correctly with Efficiency).
Show in each contact active listening or reading, disposition, kindness, empathy, enthusiasm, patience and added value / extra mile (end user satisfaction).
Achieve resolution in the first contact according to their empowerment and assertive escalation when required (sense of urgency). […]
Comply with defined procedures and...