Customer Support: Managing incoming calls, addressing customer inquiries, and providing accurate information regarding products and services. The agent should listen to customers actively and offer solutions based on their needs.
Issue Resolution: Identifying and resolving customer complaints efficiently and effectively while maintaining a positive customer experience.
Data Entry and Documentation: Recording and documenting interactions accurately in the customer relationship management (CRM) system for follow-up and quality assurance purposes.
Product Knowledge: Maintaining up-to-date knowledge...