This position involves supporting customers via phone, email, live chat, and social media, helping them choose the right food plans and resolving delivery queries.
Beyond answering inquiries, the role focuses on providing tailored solutions, enhancing the customer experience, and ensuring both cats and their owners receive the best possible service. Additional responsibilities include gathering customer feedback and collaborating with the wider team to improve services. […]
A passion for cats and an understanding of pet owners' needs. […]
Excellent communication skills with the ability to explain...