The Quality Assurance (QA) Manager is responsible for developing, managing, and implementing quality assurance strategies, policies, and processes to ensure consistent and exceptional service delivery. This role oversees the QA team, drives continuous improvement initiatives, and collaborates with operations to align quality standards with business objectives. […]
Develop and implement a comprehensive QA framework to monitor and enhance service quality across campaigns. […]
Recruit, train, and manage QA analysts and supervisors, ensuring the team has the skills and resources to excel. […]
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