Previous experience having worked within a customer support, technical service, or aftermarket role within the mining or heavy equipment industry is preferred. […]
Leading and managing the customer support function to ensure excellent service delivery, strong client relationships, and sustainable growth in the aftermarket segment. […]
Monitoring and reporting on competitor activity at key customer sites, delivering strategic insights that inform market positioning and tactical responses. […]
Managing price escalations and adjustments for spares and services, ensuring open and transparent communication...