Due to recent growth, our client is in need of Two full-time Control room Operators for the Morning Shift (0600am-1400pm). The role involves handling inbound customer calls, responding to client queries and complaints, escalating queries / complaints to relevant department, providing timeously feedback for clients and data entry into our monitoring and reporting software.
Requirements: […]
Computer and admin skills
Call Centre Experience – Desireable
Customer Service Experience
Able to work rotational shift roster
Excellent Written and Verbal communication skills
Able to follow instructions and...