The purpose of the Infrastructure Support Technician Team Lead is to oversee and manage the daily activities of the support team, ensuring the delivery of technical support and service to clients. Acting as the primary representative for the group, the Team Lead engages with both internal and external stakeholders to align support strategies with business goals and client needs. […]
Oversee the day-to-day operations of the Infrastructure Support Technician team, ensuring adherence to internal Key Performance Indicators (KPIs), Operational Level Agreements (OLAs), and external Service Level Agreements...