Ensure guest challenges are addressed promptly or escalated to the Manager on Duty as required and follow through on closing the loop with the guest/s to resolve.
Handle requests such as wake-up calls, dining reservations, local area information, booking of activities, facilitating transport arrangements and any other special accommodations.
Provide accurate billing information, ensuring all guest charges are recorded and any discrepancies are resolved before check-out.
Coordinate guest transportation, luggage assistance, and handle any final feedback with warmth and professionalism. […]
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