The Technical Support Agents provide friendly and efficient first-line support, as well as core advanced customer support through troubleshooting and timely first-call resolution.
Support relates to customer internet connectivity issues (WAN and customer side), emails, routers, network-related queries about various hardware (a wireless router or access point), and occasionally VOIP (Voice over IP). […]
Provide first-call resolution support to customers through various communication channels, including telephone, WhatsApp, web chat, email, distant desktop, and route.
Provide support to walk-in clients...