Ensuring that all staff appraisals are completed timeously, nurturing a positive and honest relationship with employees. […]
Ensuring that communication lines between yourself, the assistant banqueting manager, wedding coordinator and groups and events manager to maintain a culture of teamwork and guest orientated service […]
Interacting with both staff and guests and taking personal responsibility for every guest and staff situation. […]
Recommending updates to hotel policies and procedures, in order to maintain high standards and provide the best possible service to guests, implement improvements...