ITSM Expertise Proven experience managing complex IT Service Management (ITSM) environments and collaborating with global stakeholders. […]
CMDB Mastery Deep knowledge of Configuration Management Database (CMDB) , data models, and the Common Service Data Model (CSDM) .
ITIL v4 Best Practices Strong understanding and practical application of ITIL principles in large-scale IT operations. […]
Service Model Design & Governance Experience designing, configuring, and maintaining ServiceNow CSDM models and governance frameworks.
IT Infrastructure Knowledge Familiarity with Windows/Linux OS, networks,...