This role is highly administrative, involving significant data capturing and efficient communication with our courier partners. You’ll focus on identifying and addressing recurring issues or delays, using this information to suggest process improvements and reduce common escalations.
As part of your day-to-day responsibilities, you will capture and organise shipment data, save images of courier documentation for easy reference, and track shipment status updates.
You will also follow up with couriers like FedEx and DHL to chase down necessary information, ensuring any issues are promptly addressed...